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Printers are highly sensitive to even minor network glitches and throw an offline error in several circumstances. That’s the reason our forums always overflew with the questions like why is my HP printer offline, how to get my offline printer back online or what has caused my printer to go offline! Well, to answer all these questions, we thought to write up a blog covering the reasons that trigger an offline error and the steps to get your printer back online. Let’s decode an offline printer error.

Why is my printer offline?

Several reasons push your printer to go offline. Some of the prominent ones are given below.

· Though, a silly, yet the most prominent reason is frayed or loose wire connection.

· Your network router might be low on bandwidth.

· You might not be using a stable and high-speed internet connection.

· Printer settings are misconfigured.

· You might be using an out-of-date printer driver.

· You might have not connected your printer and computer to the same internet network.

· The network you are using is not secure, making your printer go offline quite often.

· You might not have chosen your printer as a default device.

How do I get my offline printer back online?

Here are the steps that we use to fix an HP Printer offline error.

Step 1. Tighten up the loose wires and replace the frayed ones

1. Visually inspect the wires and tap over all the connectors to tighten them up.

2. You may also disconnect and reconnect the wires again.

3. Make sure the wires are not frayed or worn out and replace such wires.

Step 2. Set your printer as a default

1. Beginning with searching for Devices and Printers (Windows 8) or Printers and Scanners (Windows 10) on your computer.

2. Now under the printer‘s list, click on your preferred printer.

3. Click the Manage button.

4. Now click Set as default.

Step 3. Deselect Use Printer Offline

1. Firstly, you should search for the Printers and Scanners section on your computer.

2. Locate your printer, click over it.

3. Click Open queue.

4. A Printer properties window will appear in front of you.

5. Click the Printer tab and then uncheck the option Use printer offline on the drop-down list.

6. Also, go to the Document section, select all files and click Remove/Cancel to delete the pending print files.

Step 4. Restart the Print Spooler

Print Spooler manages the print jobs, helps your computer to interact with the printer, and aligns the print jobs in a queue for printing purposes. You may try to restart the Print Spooler service to eliminate the offline problem.

1. Click the search bar on your computer.

2. Type Services and hit Enter.

3. In the Services window, locate the Print Spooler.

4. Now you will need to right-click over Print Spooler and click Restart from the drop-down list.

Step 5. Run HP Print and Scan Doctor tool (for HP printers only)

If you are having an HP printer then you can also use a specialized tool known as HP print and scan doctor. It can help you eliminate all HP printer problems including an offline HP printer.

1. Open your browser and search for HP print and scan doctor. On the first search result, click the link and make sure it is affiliated to the HP support website.

2. Once you land on the print and scan doctor tool web page, click the Download now button.

3. You will receive a file HPPSDR.EXE.

4. Right-click over the file and click Run.

5. Once the installation finishes, launch the HP print and scan doctor application.

6. Add your HP printer to it and click Fix printing problems.

Still facing an offline error! Call the experts now

Don’t panic! Straightaway, contact the printer experts on our helpline number. We keep resolving the HP Printer offline error for many users and we can also assist you on how to get a printer online from offline. Moreover, we will provide you the best tips to get rid of this problem permanently.

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HP Printers have been considering the first choice among the people for many years for its high-ended printing technology and impressive features. But with passing time, HP Printers tend to function very slowly and printing quality also gets low. However, various error messages are also start displaying when printing document. Though, in the recent days, many users have compliant that they are facing HP Printer Offline issue on Windows while they print. If your HP Printer is also showing an Offline error message during print-job, don’t wag-off! The blog-post teaches you how to easily rectify this trouble. In this guide, we firstly discuss about its possible causes and correspondingly provide productive solutions so you can effort-freely get back your printer in Online mode. Glimpse of the noted information!

Reasons For The Appearance Of HP Printer Offline Error

Check-out the most possible reasons responsible for HP Printer Is Offline error listed underneath. This may occur when:

· Connection between printer and PC is lost/slow/unresponsive

· Problem with Printer driver and software.

· Printer is experiencing an internal error.

· Numerous print jobs are unfinished in the print queue.

· ‘Use Printer Offline’ option checked.

· HP Printer is not set as default printer.

Solutions To Fix HP Printer Offline Issue

Before start with any troubleshooting methods for HP Printer Offline error issue, make sure your printer is turned ON and well-connected to the network. To print anything hassle-freely, strong connection between computer and printer is highly required. In case your printer is in Sleep mode, then you have to instantly press the Power button to wake it up. Now, if your printer is still showing an offline message on system, start following the beneath fixing steps one-by-one.

Solution 1: Check The Printer Connection

As we already discussed above that connection should be setup in a well-profound manner. So, check it out whether your printer is properly connected to the same network as your computer or not. If not, perform the following steps:

· If your printer is wirelessly connected to the computer, you usually have to use the buttons directly on the printer to navigate its internal menus.

· If you're using a USB cable for printer connection, make sure it's securely plugged in. You may even also try a different USB cable to rule out a faulty cable connection.

If the HP Printer Is Offline yet, continue fixing with next solving guide.

Solution 2: Make Sure There Is Sufficient Paper In Paper Tray

Sometimes printer offline error appears if less or no paper is available in the printer tray. So, check the printer input tray and make sure enough paper are loaded in it. Now, you can freely print your document. If facing same problem yet, go to the next solution.

Solution 3: Remove And Re-Add Your Printer in Windows

Here is what you need to do for the same:

· Click on Windows Start button and select Settings > Devices

· Click Printers & Scanners

· Clear the print queue if stuck

· Now, click on your printer’s name and select “Remove device”

· Doing this, your printer driver will be removed from your computer

· In the next, you have to re-add printer driver

· To re-add the printer, you need to first click on “Add a device or printer” tab which is at the top of the “Printers & Scanners” menu

· Thereafter follow the on-screen prompted instructions to re-add the printer soon

· Once the printer you are using is re-added successfully, check to see if it’s showing up Online.

If this also doesn’t work for converting HP Printer Offline to Online, continue fixing with next solution.

Solution 4: Set Your Printer As The Default Printer

If the printer still isn't functioning, add it as the default so that Windows always detects your printer as the default printer when printing. Here's how to set it:

· Go to Printers & Scanners section.

· Click on the printer you want to set as the default.

· Select “Open queue” tab.

· Select “Set As Default Printer” in the menu for your printer's queue.

Contact Our Tech-Specialists Online 24/7 For One-Stop Result

Even after carefully following the afore-mentioned solving instructions you are yet getting HP Printer Offline error, consult with our tech-savvy via helpline number. Our professional team is highly experienced and well-educated so the printer will easily be converted into online from offline. After receiving satisfying result from us you will be thankful to us. Our main motto is to serve you doorstep quality assistance in no time. So, feel free to connect us and obtain handy remedy.


If your HP Printer offline? Does it display an Offline status at the notification bar? Well, that’s a pretty common problem that most HP printer users come across. An HP printer offline issue occurs due to network connectivity issues, interrupted electrical supplies to the printer environment, an out-of-date printer driver, or sometimes due to loose connections. That’s not all, in several instances, the user himself also becomes the culprit to offline printer issues.

For sure, you might be finding a fix to eliminate an offline problem and fortunately landed over to this webpage. No worries. We won’t disappoint you. Although we don’t have a magic stick, but yes we have got some practical solutions to effectively eliminate an offline error. Give it a read and tell us which one was effective for you. But first of all, let’s learn what causes your printer to go offline.



Reasons for HP printer offline error

Not one, there could be many reasons that lead to an offline error. Here is the detailed description that will help you know the real cause and work on it to fix the problem.

1. First and foremost, the loose wires or cables lead to half of the HP printer offline issues across the world.

2. Another reason could be connecting the printer to a low bandwidth router which further results in a bad network and triggers an offline problem.

3. You might not have connected your printer and computer to the same Wi-Fi network.

4. Not setting the printer as a default device also leads to off-line issues.

5. Your printer might be set at offline mode to print.

6. An outdated HP printer driver can also become a culprit in offline problems.

7. Sometimes the pending print commands in print queues also make a printer to go offline.

Follow these steps when your HP printer is offline

Wondering what steps or measures to be taken to deal with the offline printer problem? Here we have listed down the best ways that helped thousands of our clients to fix it. Follow these steps in their given order to change the status from offline to online.

Step 1. Inspect the wires and cables manually

Take an easy step first, where you need to ensure that the cables and wires are connected properly at their place. Follow the below steps.

1. Firstly, manually tap the wires, cables, and connectors on your computer, router, and printer.

2. Ensure that they are secured tightly at the place and not lose.

3. If still, the problem exists, then turn off all devices, disconnect the cables from the printer, router and computer.

4. Now check the conditions of connectors, clean them, and reconnect them at their respective place.

5. Now turn on your device and verify the problem resolves.

Step 2. Clear the print queues

Accumulation of pending print jobs in print queues is a major culprit that leads to off-line error. Here are the steps to delete the print queues.

1. Open the Control Panel on your computer.

2. Go to printers and scanners or devices and printers section as per your Windows version.

3. Scroll the list and locate your HP printer.

4. Click over it and select open queues.

5. Once the printer properties window opens, click the printer tab and select clear the print queues.

6. Also, under the same drop-down list, uncheck the option Use Printer Offline.

7. Go back to the Printers and Scanner section (Windows 10), ensure your printer is chosen as the default device. If not, then click manage and click set as default.

8. If your system has a devices and printers menu(Windows 8 users)m, then right-click on the HP printer icon and click set as default.

Step 3. Use Print and Scan Doctor tool (Hewlett-Packard initiative)

This is a home-grown tool developed by HP to especially fix offline issues in HP printers. Here are the steps to run this tool.

1. Make sure your computer connects to the high-speed internet.

2. Open your favorite browser (preferably Chrome) on the computer.

3. Type HP Print and Scan doctor in the browser bar and hit Enter.

4. You will land on the print and scan doctor homepage, click the download now button.

5. You will receive an HPPSd.exe file in your system, right-click over it and click Run.

6. Now keep following the on-screen instructions to install the tool on your computer, agree with the license agreement and click ok.

7. Launch the tool, add-in your HP printer.

8. Click fix printer problems in the tool’s window and let it detect and eliminate the problem.

9. Once the process ends, you might be prompted to select your printer as a default device, don’t ignore it and click yes.

Step 4. Update the printer drivers to deal with HP printer offline issue

If the HP printer scan doctor told could not resolve the problem then the issue could be with an outdated driver. HP keeps releasing the new drivers' version to debug printer software. It also helps in fighting the causes that have triggered an offline problem. You can do it manually from the device manager or directly from the HP printer support website. Here are the steps.

From Device Manager

1. Search for the device manager on your computer.

2. Once the device manager window opens, click the HP printer icon to expand more options.

3. Now you will need to right-click on your HP printer and click update driver.

4. That’s makes it to connect to the server and find an update, if available.

5. Finally, You may restart your computer to activate the updated drivers.

From HP support website.

1. Navigate to www.123.hp.com.

2. Enter your printer model and click submit.

3. Go to the download drivers section, check the list of updates available on the screen.

4. Download them all on your system.

5. Now follow the instructions on the screen to install the new drivers on your computer.


Tried them all! Still, facing an offline error? Call our printer support experts

Tighten up the wires and cables, cleared the print queues, ran the HP print and scan doctor, updated the printer drivers, and if still, your HP printer is offline, that indicates some serious trouble in your printer. But, you don’t have to worry about it because now our printer support experts are available 24/7 to fix the problems with your printer. You can immediately call our HP printer support helpline to get immediate assistance.




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